For
questions about your bill, service, or any other matter, please
contact our customer service department. For payment or credit
issues, contact our billing department. Please have your account
number ready.
When
possible, we like to have written documentation for adds and
changes made to your service. This helps to prevent any errors.
Please fax or email your change request to 800.598.1900 or
to service@g2sol.net.
Our
regular customer service hours are from 8 AM to 5 PM Pacific
Time Monday through Friday. However, we have staff available
after-hours to assist you in cases of emergency.
If
you are moving and wish to have G2 Solutions remain as your
service provider, please let us know of you plans well in
advance so that we can ensure uninterrupted service at your
new location.
If
your contact person should change, please let us know as soon
as possible. This will help us to provide you with better
service.
CHARGES
AND FEES
| Type
of Service |
Per
Order |
Monthly |
| Changes
to Verified Account Codes per order |
$5
|
```` |
| Successful
Custom/Vanity 8XX # Search Order |
$50
|
```` |
| Enhanced
8XX Feature / Charge per Set Up |
$50
|
```` |
| 8XX
Service Charge per number |
```` |
$1
|
| Non-Verified
Account Codes |
```` |
$10 |
| Verified
Account Codes |
```` |
$20 |
| 8XX
Directory Assistance Listing (800.555.1212) |
```` |
$25 |
| Enhanced
8XX Features |
``` |
$25 |
|
